FAQ

Where do I go to log into my account?

Agencies will login on the following: agency.communityharvest.org. Additionally, they can visit www.chfb.org and click on the “Agency Login” link at the left side of the page. That link will take them to agency.communityharvest.org.

I lost/forgot my username or password. What do I do?

Usernames will be the email that was used to sign up on the online store. The agency will use their email of record. If they cannot remember what this is, please call the food bank at (260) 447-3696.
Forgotten password: There is a link on the sign-in page that you can click to reset your password. Please click the link and follow the instructions.

Is there training available?

Currently, on the agency.communityharvest.org page, there is a link at the top that says “HELP.” If agencies click on that and then click “AGENCY TRAINING,” they will have access to three training videos that walk through step by step on how to place a voucher order, how to place a pickup order, and how to place a delivery order.

Can agencies have more than one user?

The online shopping system allows for ONE unique login and ONE password to be assigned per agency number. However, agencies are free to share the login information with any eligible shoppers. Some large agencies may have more than one agency number, such as one number for vouchers, and one for a pantry. In this case, another login will be necessary and it must be a different/unique login email. For example, Agency Number B123 and B123-01 would be identified as two agencies, even if they may be at the same physical location. In this case, they each need separate login credentials.

How do I change my information?

For any changes, including email, address, or contact names, agencies must contact Community Harvest at (260) 447-3696. Agencies will not be able to update any information without first contacting the food bank.

I am trying to shop in a product category, but I do not see any items. Why?

Agencies are able to view only products that they are eligible to order. For instance, agencies without freezers will not see products listed in the freezer category. If you feel there is an error, please contact Agency Services at (260) 447-3696.

I do not have a computer/internet access/email. What do I do?

Logins can be done on computers and mobile devices. Anyone who has access to the agency login may shop on their smart phone, tablet, or computer. Agencies may also use public access computers, such as at a library. In addition, Community Harvest will have a computer set up in the agency office so agencies may come to CHFB to place an order if needed.
Free email accounts can be set up at Google, Yahoo, and several other providers.

I only order vouchers. Do I still need to use the online system?

Can I put more than one name on the voucher name field?

Only one name should go in the name field. If a voucher is filled out for a husband and wife, for instance, the agency should enter the name of the person who will be showing their Photo ID at Community Cupboard.
Some agencies are completing a voucher for an individual who is homebound, and the food will be picked up by a another individual, such as a social worker. In this case, the name on the voucher should be the homebound individual. The individual picking up the food will need to bring a copy of the homebound individual’s Photo ID.

Why does the checkout process make me wait two days before picking up a voucher?

By default, the shopping cart will schedule appointments after a two day waiting period. This is for agency food orders only. When checking out, voucher agencies should still choose a day and time, but voucher recipients can come shop in the pantry on the same day with photo ID.